LACK OF EMPATHY ON FNB ONLINE AGENTS

I lodged a ***** queryand plea for help with my trusted Bank on the 04/10/2023 and Sithembiso Mhlambi ***** Consultant Chief Risk Office, FNB Commercial ***** confused me with another Client they recovered ***** money for, only days later to tell me they can not recover my money. This is below FNB starndards, by any measure. My case was tranfered from ***** to CARE@FNB and PREMIER at FNB, to date no one has contacted me on the matter assistace or outcome

Good day First National Bank I am writing this appeal to you not out of entitlement but of position of humbleness and utter disgusted with myself for not being alert to the **** that occurred to me and ****** me and my children of R40 000 convinced that I am getting a “good deal” on a car I wanted after experiencing near deat accident.

I recently lost my house and out of the savings I wanted to buy a house and a car as my situation does not permit me to get any credit.

As per the below emails, I reported the mater as soon as I realized the **** and as per norm, the ****mers had withdrawn every cent from their account and could not be compensated.

I appeal that you review this matter and see how far you can assist me as my life is a mess because of my error in judgement and lack of vigilance. Please help me,I am bagging you