Lack Of Empathy During Ones Bereavement

I lost my dad on 12/5/23 after a very short illness. As tragic and painful as this was I was relieved by the fact that I had taken a funeral cover for him (2 providers) so at least I had the financial aspect covered. By 10h15 had logged a claim with all the required docs. Despite the 24-48 hour promise, it took FNB 62+ hours to pay the funds into my account. This was despite the number of panic calls I made and promises from FNB to pay within 24-48 Hours. What I went thru is really painful and stressing as the funeral parlor was adamant that they won't release my dad if payment was not made on Thursday. Till today I haven't received at least an explanation for the delay, my dad was 81, been covered for 10+years and died of natural causes, so there was nothing sinister about his passing. I am still hurting for what they put me though, basically begging. WHAT FNB DID TO ME DURING MY HOUR OF NEED WAS CRUEL and I don't wish on anyone.

PS: The other provider paid within 17 hours.