Lack of Empathy

I am annoyed but the lack of empathy from FNB. I’ve been reaching out since last Monday to get assistance unblocking my profile.

I am overseas and continuously asked to come to the branch, or transfer from one department to the other!!!

Calls, twitter, and emails, nothing seems to work.

I am running a business and 10 days later after my profile has been blocked, no one seems to care that this is affecting my operations... How can one rely on such a bank for business!!!