Lack of Empathy!!

Good day, It is with great regret that I need to post this in a time of grieve for the passing of my mum. It is a emotional time for myself and my family however we cannot ignore the fact FNB is slacking when we need the help the most. We submitted a funeral claim on Tuesday 11 May and sent the required documents as requested. To date we have not received the payout after numerous calls to FNB! I'm sure you understand we cannot still be focusing on this while attending to other arrangements for the funeral.

I need this matter resolved by COB today to avoid a further escalation!