Lack of Efficiency and Product knowledge

I run a dog boarding business from and International App called Petbackers. They pay their clients ie myself through PayPal. I was unaware of this as it is the worse way to go with regards to trying to receive your payment. I traced it to be pending and FNB are the bank which deals with PayPal and assists to pay the money out. I have been dealing with FNB in my local area. I have been sent from pillar to post and get given a telephone number to call in order to sort this out. PayPal enquires have been trying to assist me yet I get a time frame in order to go to a Branch and reset IDs and profile updates. I am now told I must open a bank account or take my laptop to the branch to sort it out. Why does FNB have consultants sitting behind computers ? It is nearly 3 weeks I have been trying retrieve these funds as it expires after a certain period without any logical assistance from FNB. Can anyone help ? I will not open an account if this is the service given.