Lack of efficiency, accountability and negligence!!!

Hi there

Still have not received a call from the credit card department!!!

The lack of efficiency and accountability as well as poor service delivery from FNB who did not action the credit card account closure form that was sent through on the 26th of April, the same date that the account was settled in full. Furthermore I was advised directly by a FNB representative at the branch on the outstanding amount as per the system as at the 26th of April...I will not take accountability and not liable for any further amounts due on the card due to negligence from FNB

Received an SMS notification : FNB:-) As at 29 May your Credit Card Acc ..898*** statement balance is R439.45 and a min payment of R187.00 is due by 24 Jun

Regards,

Miss A Pillay