lack of details when opening an account

I am frustrated beyond words.<br> <br> 1st my account was closed cause no transactions where done. As I was rechenched in March 2015. I was told that i would need to open a new account this has taken me more than 5 weeks. I don't have anything in my name and was told I would need something in my husbands name. So we waited for our updated statement from discovery . Went to FNB last week with all details. Only to be told that they don't except discovery. ( which was not told the 1st time) when asked to speak to the branch manager we were told that he is around but not right now. <br> We were told that we could bring a doctors statement as long as it's been posted. So we arranged it. Spent 4 days waiting for the statement to arrive. Today we are told that they don't except doctor statements either. The lack of infomation given to me has waisted so much of my time and my husband. I would seriously recomend training all staff and consider signage of what is expected when opening an account and what is not required. I have gone into ABSA at Norwood to open an account and been served professionally by Lerato Tshabalala. The staff at FNB should come and take a page from Lerato.