1 reviews | Active since Mar 2017
LACK of Customer Service, RUDE business banker.
This is not a complaint against FNB itself, but rather a VERY rude and EXTREMELY unprofessional business banker, by the name of Victor Garrancho. We have tried to get the voice recording, but to no avail as yet. The call was made to us on Thursday, 12 July, 15:04. We believe he is working at the Bayside branch in Cape Town.
We left a previous bank, with our business, in order to get better service but WOW, the blatant lack of respect and utter lack of customer service from a BUSINESS banker no less is actually just disgusting! Now, he has set up a meeting to discuss it, and I would like the recording of that phone call he had with my business partner.
Good Day Simone Burger Botes,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Simone Burger Botes,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***