Lack of Customer Service - FNB NICOLWAY

<p>It is with great disappointment i send you this email. Firstly, I have a very high expectation from FNB when it comes to customer service. I went to FNB Nicolway branch yesterday - and there were NO CONSULTANTS in the bank - NOT 1 !!! When i left after waiting for a few minutes i saw a consultant standing outside the bank helping customers at the ATM !!! I really dont understand what is happening at this branch - except for the lack of service the ATM always says 'out of service' - and this at MONTH END - CUSTOMERS WERE FURIOUS yesterday including myself. I really need to understand what the issue is - its not like there are queues of people waiting to be served. Yours in TOTAL DISAPPOINTMENT.</p>