Lack of customer service by CIPC reg appualing

I'm completely and utterly disappointed and disgusted with the FNB CIPC registration department. Firstly, the fact that you cannot get to speak to anyone regarding queries is frustrating. One has to go through business banking who then contacts CIPC with promises of a callback, which never happens unless you threaten escalation. I regrettably used their online CIPC registration to register my company and things just went from bad to worse. I was requested to send info(to an email address that sends you a \No-response' email back)