Lack of Customer Service and Automated Responses

I am truly appalled by FNB's lack of customer service. Various friends and family members have told me to stay away from FNB, yet I decided to move my banking accounts across. It has been the worst decision that I have made this year. I app**** for a cheque and credit card and was approved. To date I have still not received any feedback on the delivery of my cheque card. I REFUSE to pay banking fees on a card that I do not possess. To make matters worse, the lack of service from your credit card department is revolting. I have sent my pay slips to the relevant e-mail address no less than three times. The return (AUTOMATED) reply was that my pay slips were missing pages. How on earth can my pay slip miss pages if it consists of ONE PAGE per month. No further explanation given. I phone your department and the consultant tells me that I should get the pay slips stamped. I promptly do so and fax the documents through again. Just to receive the same damn message again that pages are missing. NO DOCUMENTS ARE MISSING! I sent one PDF document comprising out of THREE MONTHS' STAMPED PAY SLIPS. This is absolutely shocking. My colleague used her pay slips (exactly like mine) and the bank had no problem with it. Why does FNB try to make this transition so hard. The only reason I wanted to move banks is because I wanted to consolidate all my banking accounts and your promise about how easy you make the process of changing banks. Clearly not the truth. I will not be looking for more documents and the documents that I sent through was sufficient to provide me with vehicle finance from Wesbank. I want feedback on this matter asap or I will be closing my accounts and moving my vehicle finance to another bank too.