Lack of customer service after a sale

I opened a aspire account online, the following day a consultant called me to take me through everything. I am now sitting with a open account and still no transactional card. I was told I would be contacted with regards to delivery of my card but to date I haven't heard anything.I've spent the past 2 days and R100 airtime calling FNB trying to resolve this matter but still nothing. Being put on hold for 20+ minutes only to be told to call another department.I have never encountered a bank that lacks customer service as much as this. Absolutely pathetic!!