Lack of customer Service.

Since upgrade to private client it feels more like a downgrade. The service i received at first was needless to say less than expected on all levels of banking. I firstly didn't ask for an upgrade it was offered to me. I was assured that it was the best route to go. FNB is happy to sell you into a higher monthly bank charge but not able to deliver what they sell to you as a client. I have been banking with FNB for as long as i can remember, I have never missed a single payment, financed a car through them, paid it off in full!! even when i financed my car it was a long and testing process. trying to get hold of anyone at FNB or to get any form of feed back is also a problem. you either get cut off or no one answers their phone. Im now on my second so called private banker. not happy with service at all!!!! will anything be done ??????