Lack of customer service

My phone broke, firstly it took them close to a month to get my details with me having to call them everyday. Phone was taken to be fixed. I asked for guarantee , they pass a buck. Now my phone is back but headphone socket is not working. I sent both the companies an email and non of them is responding. I've been paying for insurance for 2 years and this was my first claim. Till date I haven't had any response from both FNB insurance device and Phix.