lack of customer service

hi cancellations dept,<br> <br> 5 days back I sent an email to [Email Removed] as instructed in order to initiate the 90 days cancellation notice.<br> I received no acknowledgement from FNB via email or anyone to confirm it had been registered on their system.<br> <br> I decided to call in and check the status.<br> I was cut off twice on initial calls, someone did answer but soon cut me off too. Waiting music was loud and penetrating and 25 minutes later I finally connected to a lady, who took me through a stream of security checks and email checks and ID checks then it seems completely misunderstood what I was saying and then cut me off again. Check your recordings.<br> <br> I am very upset.<br> I have banked with FNB for many years.<br> <br> No customer service. Not on any level.