Lack of Customer Service

Item: FNB (First National Bank)
Rating: 1
Author: Envor R

My experience with FNB has been disgusting over the past few weeks. Everytime I follow up with my query they spin me a different story. First they could trace any call I made to FNB then I had to log one again. Then the person who dealt with me couldnt be found. Then the recording needs to be requested of the agent who I spoke to the first time. Now Today 26.11 I was on the line for more then 20 minutes just to be told I need to be patient someone will call me back with feedback in 2 -3 working days.

All I wanted to know is why I was charged after the agent I spoke to told me my card replacement will be free. FNB says all calls are recorderd why can they not find this recording all of a sudden?

Can I please have some clarity and not a response where they just say that I should have been charged. Someone must be held accountable for this charge either FNB or the agent I spoke to.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

27 Nov 2018, 08:53

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

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FNB (First National Bank)'s reply27 Nov 2018, 08:53

Official