Lack of Customer Service

I have been having an on going problem with FNB and its lack of customer service!

I am deeply annoyed at the lack of service I have been given as a FNB client. This is my third complaint and still nothing has been resolved. I had app**** for a credit card on-line on the 29th March 2018. Immediately a consultant had contacted me for the credit card application, she advised me on all the relevant processes and procedures. She had then mentioned that she would send me an SMS with an email address in which I can send my necessary forms to complete my application, this sms was not sent through, she also said that the courier service company would contact me for delivery. A week went by and I still had not received an SMS but the account had been added to my FNB app ,concerned I had contacted FNB for some assistance I sat on the phone for 3days not being attended to and used about R60 rand in airtime listening to automated music! I then logged a formal complaint on their website stating all off the above. After a week another consultant had contacted me with a bleak apology and said that I had documents outstanding, which I had already sent through via the email that friend had sent me from her previous application. I mentioned to him that I had sent it through but he continued to say that my documents were outstanding. I had then resent them, still I got no confirmation that they were received. I had then received a SMS a week after from FNB saying that I had not submitted my documents! I had then sent it through for the 3rd time! again I received no feedback or confirmation that my documents have been received! When I had logged on to my FNB app I had seen that the account had been removed from my app!

I am highly annoyed and frustrated with the lack of service that I have gotten from FNB as a whole. I trust this company with my money, investments and savings and I have not been treated with the time and respect I actually deserve as customer to your company. They are so quick to sell you all these services but don't follow through with them. I am highly disappointed with this whole experience.