Lack of Customer Service

I app**** for a cheque account on the 28/08/17 and believed that it would come with a credit card , cheque card was delivered but no credit card and that debits would be switched and no explanation as to why until I called in .

When I did call in was told to send in pay slips or bank statements which was done initially . Debits was not switched which resulted in me going into overdraft and all I get is an apology ? No offer to pay my fees because of your oversight ? (If I had to miss a payment would you accept my apology?)

I was not contacted again until I had to complain on their site and switched debits by MYSELF . And eventually get offered a gold credit card when I'm paying for a premier cheque account , does that make sense ?

I call in again and get the run around for 30mins from credit card division to premier banking ...etc

"HOW MAY WE HELP YOU" , you can start by stop disappointing me .

I truly regret switching bank accounts and hope this sorted as soon