lack of customer care, professional etiquette. No escalation of customer queries. No sense of urgency

Needed to close a business account that was on debit. Met a consultant who was excellent in service but had no needed authority and knowledge. Requested that she refer me to the Account Manager. She looked bored and disinterested. When I queried her unclear standard procedure which was not applicable to the problem at issue at all. She looked at me as if she was saying talk to my hand cause my face is busy. She then left without responding. I was left there and I had to rush for my flight. Problem not solved and the poor consultant had to write an email to someone else. That meant I would have to come to the bank in two days for a response.