Lack of Customer Care

While I understand that most organiations are working with a skeleton staff, I would like to express my dissatisfaction with FNB. Yesterday morning before the lockdown was effected, I complained about the unauthorised debit order from “SATRIX RI-24543” which was blocked last year on 15 June 2019, but it resurfaced today and I have requested the Bank to reverse that transaction and block it permanently and I received an SMS with reference number (***) that a consultant will call me. It’s now 14h:26 and I am still waiting for FNB call. Please FNB do the right thing and stop taking advantage of this Covid-19 for your incompetence