TT
TaSlava T

1 reviews | Active since Jun 2017

28 Jun 2017, 10:29

Lack of customer care

<p>I got FNB gold device with a cracked screen, went to we fix repair center and was advise they dont have stock anymore on this device. was also advised by FNB agent that this phone is discontinued hence there is no parts. the phone is out of warranty & im prepared to pay for repairs on the device however my concern is if there is no stock to repair the from we fix, does this mean im stuck with a phone that cant be repaired? what is it that FNB can do to assist me with this regard. this product is only sold by FNB & i dont see any other repair center having spares on this. I need a solution to this problem cause not happy with the service or buying a product that cant be repaired or has no solution to the problem. Your unhappy client</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jun 2017, 16:28
Official

Good Day,

Thank you for taking my call earlier.

Thank you for taking the time to bring this to our attention. We would like to once again apologize for any inconvenience caused.

As per our telephonic conversation, a formal complaint has been logged and route to the relevant department for investigation and resolution.

Complaint reference number ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)