Lack of Covid 19 support

After applying for an extention in June for Covid 19 relief and numerous phone calls and emails to my private banker and to FNB I have had NO assistance from FNB. As per my numerous emails, I work in the building industry and all the projects we were working on came to a complete shut down from March 2020 (along with many other industries in SA) I did inform FNB in 3 separate emails that I would only be earning a regular income again from end Aug / beginning Sept, I also followed the correct prompts on the FNB app to apply for Covid relief, yet I have now been contacted this week by FNB Home Loans department as well as the FNB credit card collections division to inform me that my accounts are now in arrears and that I will be prosecuted if I do not pay! The little money I have in my account has also been taken by FNB for charges etc. Other SA banks have given home loan clients up to 6 months Covid relief, yet FNB can't be bothered to help thier clients!!!! I am fed up with the lack of service from FNB.