Lack of consistency resulting in bad service

on November the 14 I noticed that my business account was not showing on my profile, on the 17th I went to the branch and they said its because we have not been using it, I requested that it gets reactivated as I plan to start using it. The consultant at the branch gave me banking details in which I am to pay the outstanding balance at the same time he put in the request for it to be reinstated. on the 17th I got an email requesting documentation, I sent all the requested documents on the 25 including settlement letter of the requested amount. after that I think every 3 days I would get emails requesting same/similar information over and over, each time I would reply with requested information and documents, this has been going on until the 19 when I receive an email saying my request is been closed because I have not sent them the requested information, I rep**** to the consultant inquiring how as I have been sending all the information and documents each time, I even forwarded the emails to her but still nothing, its now over a month and our account is still not activated