Lack of compassion and terrible attitude

I was very disappointed in the lack of customer care the consultant who assisted me had. He was sarcastic, rude and very condescending. I came into to get my card replaced just after it was ****** with my car. Bear in mind that I've lost valuable things I'm hurt, angry, frustrated, sad and all round unhappy and not that I'm expecting to be consoled by the consultant but I was hoping for a little compassion. When I came the guy rudely told me to go get my affidavit after I'd come with only my temp ID. I was never told but at least try understand that I had to take time off I'm running from one part of town to the next trying to replace all my things and I didn't have access to my OWN money MY money people that I worked for but I need a stupid afffadvit I had already reported the theft buy still guys have a heart and understand that we are humans too. I was inconvenienced by ******* but my bank then adds salt to injury by being rude? Next thing when I went back because of a proof of address I supp**** wasn't to his liking he told me sarcastically \do I want him to turn me back to get a proof of address he prefers\" what kind of a response is that from someone who's supposed to help?"