Lack of communication: What you see is not what you get!

Having banked with FNB for many a years - I would expect a better customer experience. To up the credit limit on my credit card that has been offered to me many a times on both the website and mobile app. I decided to opt in for the Private client credit card upgrade and in the process decided to up my limit as well that was almost a third of what was offered as "pre-approved" - I received a message stating: your upgrade was successful - I checked the app only to see that nothing has changed!! not having heard anything from them I phoned and waited many a call center minute for someone to give me feedback on the status. No one can commit on a time of completion or when it will be app**** - 17minutes and 23 seconds was the duration of my last call - only to hear that they "joy" "Simone" cannot provided me any time of completion as they cannot communicate with the credit department directly (what a silly setup) and that they have to mail them...if this is the case FNB then you should relook your application flow as this is inhibiting the process...anyway 26hours later waiting for a credit limit increase that was supposed to have been "pre-approved"!!! not a happy customer....will definitely consider other FSPs. Yes I understand that there are processes and procedures - but DONT advertise that I limit has been "pre-approved" and then come with additional checks - state the process upfront not after the application is complete - this to me is false advertising.....