Lack of communication, product knowledge and poor service

Our private banker not having enough knowledge about the fnb products. I advised him over a week ago of possible ***** on my account screen shots sent but no feedback was provided. We app**** for a loan and after numerous attempts via online app chat and the private banker no one could assist with linking my husbands cards to his account. Numerous SMS received advising us to accept the mandate via app ATM or online even though emails has been send and SMS advising that these options are not available on any of the platforms. According the our private banker we had to contact the correct department to resolve this but when I spoke to mpho she at least tried to assist. Furthermore the loan that was paid up in Jan is still appearing on my app which I also requested our private banker to remove also with all the cards nots appearing on my profile which I don't have cards for or using...