Lack of communication OR support

I am becoming increasingly frustrated with the lack of communication from FNB regarding my account. I have made the required payment and sent proof of payment to the consultant handling my account. However, to date, I have not received any response or acknowledgment. This lack of support leaves me feeling uncertain and anxious about the status of my account. While I fully acknowledge my obligation to FNB, I do not expect to be treated as if I am begging for assistance. I have made every effort to engage in good faith, yet I am not receiving the help or guidance I need. Even the last communication I received was relayed through someone else. I kindly request prompt feedback and assistance regarding my account. Please let me know how we can move forward. Looking forward to your urgent response.