Lack of communication/ incorrect information

Went to FNB for my business account as they do online account opening thus saving me time. For 2 months I've been struggling to FICA my account which resulted in FNB placing a hold on the account. FNB never informed me that my account was on hold - one of my clients let me know when her transaction didn't go through. FNB never communicated from their side that my FICA documentation is incorrect. I have received no communication from online banking (they only have an email address) after submitting the documents