1 reviews | Active since Oct 2018
Lack of Communication, Horrible Service.
Over the past two days I am trying to retrieve the ewallet pin but keeps on sending me service currently unavailable. No formal communication received from Fnb with regards to technical issues which could've been avoided. I visited your Rosebank Branch yesterday and the Lady attempted to assist me but we couldn't get through. This is very horrible service as my money had been deducted but I cannot obtain it WITHOUT the pin. I am a new customer and my experience has just been horrible as I don't even obtain proof of payments when I make a payment via internet banking and put in the email address.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)