LACK OF COMMUNICATION

I SETTLED A LOAN ACCOUNT ON 20 AUGUST 2020. EMAILED FNB LOANA DEPT. TO ADVISE I HAD SETTLED AND TO INSTRUCT THEM TO CANCEL AND CPP PREMIUM AND ANY INTEREST. I HAVE HAD NO REPONSE AND TO TOP IT OFF THEY HAVE TAKEN THE FULL LOAN MONTHLY REPAYMENT AMOUNT WHICH INCLUDES THE CPP PREMIUM INTEREST ON AN ACCOUNT WITH A ZERO BALANCE!!!! I HAVE EMAILED 5 DIFFERENT EMAIL ADRESSES AND TO DATE STILL NO RESPONSE FROM ANYONE. WHAT AN ABSOLUTE DISGRACE FROM A BANK WHO CONSTANTLY ASK "HOW CAN WE HELP YOU" OH AND I AM STUCK IN THE UK DUE TO COVID,HAVE HAD +- R480K GO I TO MY ACCOUNT IN THE LAST 6 MONTHS.. I THINK ITS TIME TO CHANGE BANKS!!!!! BUNCH OF *******...