SB
Sean B
1 reviews | Active since May 2018
11 Apr 2022, 13:43
Lack of Communication
I have sent numerous e mails to FNBLIFE regarding Request to cancel Life Insurance Policy FL71CY01 as i no longer have the need. It is well within the 2 Month "Cooling Off" Period and i expect Re imbursment on both Payments made as stated in your Clause. How ever i am getting no response or Feedback from the relevant department, it lets me think you are playing with time frame here. Having a Mammoth of excuses regarding refunds, i will not settle for any excuses as i have been well in the time frame of cooling off period for re imbursment. Numerous e mails to fnblife but to no avail any response.
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Replies (3)SB
Sean B's updateReviewer Update
12 Apr 2022, 09:40Good day
I am very unhappy on the way you conduct complaints towards customers, i requested to have Policy FL71CY01 cancelled the policy yes was active since 5 February 2022 to my understanding the 1st Premium was taken on the 1st March, i was under wrong impression that Cover starts on March with an active premium taken by then. I sent a request to cancel the policy and have at least one premium refunded as per my understanding, a consultant informed me that FNB will NOT refund any premiums paid as the lapse time was 5 April ? This is highly unfair, as i was not aware of a February 5 and that as from active date up to 5 April 60 days has passed. My knowlege was as from 1st payment to April. Even if it was opted after the 5th its 5 days for goodness sake, surely its still by within means, its not a month later than the cut off, if that was the case i would of understood that no refunds will count, this case its only a few days and i was un aware. Please i am rwaching out to FNB to assist me, even if i can just be refunded one paid premium i will accept, im in a financial dire steait at the moment and i simply just cant afford to loose any more money, please FNB please assist.
I am very unhappy on the way you conduct complaints towards customers, i requested to have Policy FL71CY01 cancelled the policy yes was active since 5 February 2022 to my understanding the 1st Premium was taken on the 1st March, i was under wrong impression that Cover starts on March with an active premium taken by then. I sent a request to cancel the policy and have at least one premium refunded as per my understanding, a consultant informed me that FNB will NOT refund any premiums paid as the lapse time was 5 April ? This is highly unfair, as i was not aware of a February 5 and that as from active date up to 5 April 60 days has passed. My knowlege was as from 1st payment to April. Even if it was opted after the 5th its 5 days for goodness sake, surely its still by within means, its not a month later than the cut off, if that was the case i would of understood that no refunds will count, this case its only a few days and i was un aware. Please i am rwaching out to FNB to assist me, even if i can just be refunded one paid premium i will accept, im in a financial dire steait at the moment and i simply just cant afford to loose any more money, please FNB please assist.
SB
Sean B's update12 Apr 2022, 09:40
Reviewer Update
Good day
I am very unhappy on the way you conduct complaints towards customers, i requested to have Policy FL71CY01 cancelled the policy yes was active since 5 February 2022 to my understanding the 1st Premium was taken on the 1st March, i was under wrong impression that Cover starts on March with an active premium taken by then. I sent a request to cancel the policy and have at least one premium refunded as per my understanding, a consultant informed me that FNB will NOT refund any premiums paid as the lapse time was 5 April ? This is highly unfair, as i was not aware of a February 5 and that as from active date up to 5 April 60 days has passed. My knowlege was as from 1st payment to April. Even if it was opted after the 5th its 5 days for goodness sake, surely its still by within means, its not a month later than the cut off, if that was the case i would of understood that no refunds will count, this case its only a few days and i was un aware. Please i am rwaching out to FNB to assist me, even if i can just be refunded one paid premium i will accept, im in a financial dire steait at the moment and i simply just cant afford to loose any more money, please FNB please assist.
I am very unhappy on the way you conduct complaints towards customers, i requested to have Policy FL71CY01 cancelled the policy yes was active since 5 February 2022 to my understanding the 1st Premium was taken on the 1st March, i was under wrong impression that Cover starts on March with an active premium taken by then. I sent a request to cancel the policy and have at least one premium refunded as per my understanding, a consultant informed me that FNB will NOT refund any premiums paid as the lapse time was 5 April ? This is highly unfair, as i was not aware of a February 5 and that as from active date up to 5 April 60 days has passed. My knowlege was as from 1st payment to April. Even if it was opted after the 5th its 5 days for goodness sake, surely its still by within means, its not a month later than the cut off, if that was the case i would of understood that no refunds will count, this case its only a few days and i was un aware. Please i am rwaching out to FNB to assist me, even if i can just be refunded one paid premium i will accept, im in a financial dire steait at the moment and i simply just cant afford to loose any more money, please FNB please assist.
SB
Sean B's updateReviewer Update
12 Apr 2022, 14:38Can any one kindly respond ?
SB
Sean B's update12 Apr 2022, 14:38
Reviewer Update
Can any one kindly respond ?
SB
Sean B's updateReviewer Update
13 Apr 2022, 14:14Good day
Still no reaction on my reply message
I am very unhappy on the way you conduct complaints towards customers, i requested to have Policy FL71CY01 cancelled the policy yes was active since 5 February 2022 to my understanding the 1st Premium was taken on the 1st March, i was under wrong impression that Cover starts on March with an active premium taken by then. I sent a request to cancel the policy and have at least one premium refunded as per my understanding, a consultant informed me that FNB will NOT refund any premiums paid as the lapse time was 5 April ? This is highly unfair, as i was not aware of a February 5 and that as from active date up to 5 April 60 days has passed. It is not as if a full month 30 days have passed with the cut off date, we talking about 4 days... My knowlege was as from 1st payment to April. Even if it was opted after the 5th its 4 days for goodness sake, surely its still by within means, its not a month later than the cut off, if that was the case i would of understood that no refunds will count, this case its only a few days and i was un aware. Please i am rwaching out to FNB to assist me, even if i can just be refunded one paid premium i will accept, im in a financial dire steait at the moment and i simply just cant afford to loose any more money, please FNB please assist
Still no reaction on my reply message
I am very unhappy on the way you conduct complaints towards customers, i requested to have Policy FL71CY01 cancelled the policy yes was active since 5 February 2022 to my understanding the 1st Premium was taken on the 1st March, i was under wrong impression that Cover starts on March with an active premium taken by then. I sent a request to cancel the policy and have at least one premium refunded as per my understanding, a consultant informed me that FNB will NOT refund any premiums paid as the lapse time was 5 April ? This is highly unfair, as i was not aware of a February 5 and that as from active date up to 5 April 60 days has passed. It is not as if a full month 30 days have passed with the cut off date, we talking about 4 days... My knowlege was as from 1st payment to April. Even if it was opted after the 5th its 4 days for goodness sake, surely its still by within means, its not a month later than the cut off, if that was the case i would of understood that no refunds will count, this case its only a few days and i was un aware. Please i am rwaching out to FNB to assist me, even if i can just be refunded one paid premium i will accept, im in a financial dire steait at the moment and i simply just cant afford to loose any more money, please FNB please assist
SB
Sean B's update13 Apr 2022, 14:14
Reviewer Update
Good day
Still no reaction on my reply message
I am very unhappy on the way you conduct complaints towards customers, i requested to have Policy FL71CY01 cancelled the policy yes was active since 5 February 2022 to my understanding the 1st Premium was taken on the 1st March, i was under wrong impression that Cover starts on March with an active premium taken by then. I sent a request to cancel the policy and have at least one premium refunded as per my understanding, a consultant informed me that FNB will NOT refund any premiums paid as the lapse time was 5 April ? This is highly unfair, as i was not aware of a February 5 and that as from active date up to 5 April 60 days has passed. It is not as if a full month 30 days have passed with the cut off date, we talking about 4 days... My knowlege was as from 1st payment to April. Even if it was opted after the 5th its 4 days for goodness sake, surely its still by within means, its not a month later than the cut off, if that was the case i would of understood that no refunds will count, this case its only a few days and i was un aware. Please i am rwaching out to FNB to assist me, even if i can just be refunded one paid premium i will accept, im in a financial dire steait at the moment and i simply just cant afford to loose any more money, please FNB please assist
Still no reaction on my reply message
I am very unhappy on the way you conduct complaints towards customers, i requested to have Policy FL71CY01 cancelled the policy yes was active since 5 February 2022 to my understanding the 1st Premium was taken on the 1st March, i was under wrong impression that Cover starts on March with an active premium taken by then. I sent a request to cancel the policy and have at least one premium refunded as per my understanding, a consultant informed me that FNB will NOT refund any premiums paid as the lapse time was 5 April ? This is highly unfair, as i was not aware of a February 5 and that as from active date up to 5 April 60 days has passed. It is not as if a full month 30 days have passed with the cut off date, we talking about 4 days... My knowlege was as from 1st payment to April. Even if it was opted after the 5th its 4 days for goodness sake, surely its still by within means, its not a month later than the cut off, if that was the case i would of understood that no refunds will count, this case its only a few days and i was un aware. Please i am rwaching out to FNB to assist me, even if i can just be refunded one paid premium i will accept, im in a financial dire steait at the moment and i simply just cant afford to loose any more money, please FNB please assist