lack of communication and general bad service

<p>I app**** on line for a PTY through cipc at the beginning of July. First i got a message to say that it was not complete. When i contacted the contact centre i was told that i had not paid, which i had. I then had to sent proof of payment and all my Fica documents. Two weeks later i received another email stating that they needed my Fica Docs. This time i went into the branch at Randridge mall and asked them to email them for me , that was on the 25th July 2017. Today the 31st July i called the contact centre and was told that they are waiting for my FICA DOCs. What the hell is going on. Surely nearly a month is more that enough time to just get a PTY arrangeds. I was also told by the gentleman that spoke to me today that someone from that division would come back to me. THIS DID NOT HAPPEN EITHER. The ref number is h3tFAst6AqA5. i need an answer on this</p>