Lack of communication and Delay in Claims

I am writing to express my disappointment and concern regarding the handling of my insurance claim following a break-in and damage to my home.Since lodging my claim on 8 November 2025, I have had very limited communication from your team. My only point of contact has been Ms. Kgomotso Gasa, from whom I have received just two calls: one to provide information initially, and the second when I followed up and was informed that the building claim was approved and that a service provider would contact me. It has now been over two weeks, yet I have not heard from any service provider to arrange repairs.Regarding the contents claim, I was told that the inspection report had not yet been uploaded by the service provider inspecting my house. This update was given a week ago, and since then I have not received any further information.Yesterday, I sent an email to Ms. Gasa expressing my dissatisfaction with the lack of communication, but I have yet to receive a response. I called again today but was informed your office was closed for a function and still received no update.It is now almost a month since I lodged my claim, and the lack of consistent updates and progress is frustrating. Given that it is currently school holidays, my children are without functioning phones or television, adding to the stress of this situation.I kindly request immediate attention to my claim and regular updates moving forward to restore my confidence in your service. Please provide a clear timeline for when the repairs and content claim will be finalized.