Lack of attention to customers. FNB doesn't care

I app**** for a business registration through fnb CIPC. I was requested to send through my documents, which I did. I have send numerous emails to ********** & ********** for a response but to my disappointment no response from fnb. This is however not the first complaint about the lack of response I have made for fnb. If you offer a service meet up to your clients expectations. The progress of my business is now on hold because of Fnb