Lack of assurance as usual

2024 at 13:11 Good day FNB. My account has been placed on hold since the 11th December. After your reply on the 22nd of December I thought that something will be really done but until today nothing. No feedback from the agent assigned to the case. And it's will be 1 month soon. Sincerely with all my respect from you to us is it serious? The service that you are giving to your customers is very mediocre