LACK OF ASSISTANCE WITH COMPLIANT

I am writing this review in the hope that my compliant will be expedited and treated with the urgency it requires. I submitted a formal compliant on FNB online banking to assist with the refund of banking fees and an update on my credit score. I submitted this 05/06/2024 and sent a follow up on 07/06/2024 and there is still no response. This has deeply inconvenienced me in many ways both quantitatively and qualitatively. I am incredibly dissatisfied with the service as I have been a member of the bank for more than 15 years. I hope that this will be treated with the seriousness it deserves as this will leave me with no other option than to bring this matter to the Ombudsman