Lack of assistance

This morning I had the most horrible experience ever from Charity Nkosi from Premier banking via the "My team of Banker" help line available via the App. I wrote in looking for assistance for an Online Card Transaction I did, she immediately without even probing throughly put me through to Debit order disputes where again after 10 minutes of chatting back and forth with Vanessa Gumbi I was put back to Premier were I was still not assisted. I was online from 10:36 to 11:02, spoke to 3 people and none of them provided no assistance. I find it absolutely repulsive and totally unaccountable that I am sold a ONE STOP SHOP when we are told to upgrade whilst back at the ranch it's totally different. FNB should that amount be banked I hope you will still be able to give me my money back because your processes are backwards.