Lack of assistance

<p>I've been trying to get some info from FNB with regards to submitting a life insurance policy as security for my bond. The info I have to submit to the insurer, like FNB's trade name, registration nr. etc.) appears pretty basic to me.</p> <p> </p> <p>Saturday the 18th of November I started by going to my nearest FNB branch from where I was put into contact by phone to client services. The lady who assisted said I must e-mail the info I require to FNB. I e-mailed it to the homeloans department on the 14th. I received confirmation that my e-mail was received, but no further response. On the 17th I re-send the e-mail to client services and still no response at all, accept they my e-mails are received.</p> <p> </p> <p>I'm usually very pleased with FNB's assistance, but not at all in this case.</p>