1 reviews | Active since Aug 2015
Lack of assistance.
I am a private client and have had no assistance using the secure chat function. I have been charges more than R3000 in bank charges and no one is able to assist me.
Good Day
I refer to your complaint logged on www.Hellopeter.com against FNB. I will ensure that your comments are escalated to the responsible area to be addressed.
Our staff customers are just as important to us as non-staff customers and as a customer you have every right to raise any complaint or other issue with us. I am disappointed that you chose to express your dissatisfaction in the public domain (www.hellopeter.com) against the very institution with whom you are employed. I would like to draw your attention to the “Code of Ethics” for the FirstRand Group, in particular point 2 “Application and General Obligation”. The code states:
In practising this Code, all employees are expected to: -
• Respect their terms and conditions of employment.
• Defend and maintain the reputation of the Group.
• Practice sound labour relations.
• Develop their personal capabilities
FNB offers various channels that may be used by our staff customers, and I encourage you to make use of these instead of www.hellopeter.com.
Staff matters needs to be addressed internally as this is in contravention of the code of ethics for the bank.
***
Good Day
I refer to your complaint logged on www.Hellopeter.com against FNB. I will ensure that your comments are escalated to the responsible area to be addressed.
Our staff customers are just as important to us as non-staff customers and as a customer you have every right to raise any complaint or other issue with us. I am disappointed that you chose to express your dissatisfaction in the public domain (www.hellopeter.com) against the very institution with whom you are employed. I would like to draw your attention to the “Code of Ethics” for the FirstRand Group, in particular point 2 “Application and General Obligation”. The code states:
In practising this Code, all employees are expected to: -
• Respect their terms and conditions of employment.
• Defend and maintain the reputation of the Group.
• Practice sound labour relations.
• Develop their personal capabilities
FNB offers various channels that may be used by our staff customers, and I encourage you to make use of these instead of www.hellopeter.com.
Staff matters needs to be addressed internally as this is in contravention of the code of ethics for the bank.
***