LACK OF ASSISTANCE

My partner and I just came from the OR Tambo FBN Branch to re-open a business account. The gentleman that assisted us asked if we had the necessary documents, which we did. He requested for them. He took them and shortly came back to tell us that the person that authorizes the documents has knocked off. We drove all the way from Dainfern out of desperation to reactivate this account only to be told that "oh by the way we can't help you" even though we are still open and we had already been given an impression that we are getting assistance.