JD
Jarryd D

1 reviews | Active since Feb 2016

15 Feb 2016, 23:18

Lack of assistance

Hi there,<br> <br> I left South Africa around 1 year ago but kept my FNB accounts open as I was still using them - I was told by FNB that I would be able to close the accounts from the UK but I have been trying for a few months now to no avail - And I have been paying very high monthly fees to keep the account!<br> I did not want to have to write a complaint but did not know what else to do.<br> The account is a gold cheque and my branch was Hayfields PMB.<br> <br> I am very disappointed as I usually receive great service. <br> Hopefully I can get this closed ASAP as to prevent further bank charges. <br> <br> Jarryd Dike

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Feb 2016, 14:09
Official
Hello Jay11593,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 870018.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)