Lack of adequate service and feedback from the complaints department

I visited my nearest FNB branch after a grievance with the bank and i followed the process they suggested to deal with the matter.

A complaint was then logged with FNB more than a week ago, and their automated responses clearly state that you will be contacted within 24-48 business hours.

I have followed up twice with the bank for this to be escalated, and i have yet to be contacted.

Every consultant you speak to gives you different information regarding a query, not only wrong information, but not taking responsibility and blaming the merchant.

No sense of "Treating Customers Fairly" in this regard at all. No record of my call on their system as well as reversals done without me requesting it.

Unacceptable service, lack of process and procedure and by not responding to my complaint after more than a week shows how FNB takes "TCF" Treating Customers Fairly in their business.