Lack of accountability and proper resolution!!

App**** for Personal loan and Overdraft at Eastgate -5 Mar<br> Called Premier to negotiate and accept overdraft offer -7 Mar<br> Was advised that he would need to redo the application as he could not accept the one from the branch. Banker neglected to mention that a new credit check would be done, further neglected to advise that the amount offered by the bank could change else i would have stopped him. The amount changed to 42K.<br> This issue has been escalated as all i wanted was to accept the original bank offer of 51K. Was advised that this was not possible. a complaint was logged under 883503. I received a response on 15 Mar & responded to the email. By the 18th of March no one had called me back and i was worried the 2nd offer would also expire. The person i spoke to said they would escalated and get the necessary people to contact me which never happened and no call was logged on my profile.<br> I called premier banking agian on 30 Mar to ask what the status was, she logged a new complaint 896180 but this was marked as closed and found this out only when i contacted complaints again. Now the 2nd offer has also expired. I am appalled by the service and responses that i have received. Help!!