Lack Initiative

I am so disappointed by FNB customer consultants, I replace my old ATM card for new one because my trip was completely done. few days after I replace it stop working, I can't draw my cash from any ATM machine. I went to the nearest branch to assist me with the problem with the hope they will replace it. All they said to me try other and maybe it will work. I told them I try every on the mall and outside around the mall. Up on till today I cant access my money. I am really disappointed as the service they offering me as client and business client. <br> <br> I am not impress with it at all after FNB charge me R38 for the new card and it still doesn't work.