1 reviews | Active since Nov 2013
Lack in Updating Customer Credit Profile after Temp. Loan Paid in Full
I am totally shocked at the terrible service, and inefficiency of First National Bank Temp. Loan department and communication regarding updating my Credit Profile with FNB and with Transunion for a Temp. Loan which was settled and paid in full on the 26th of August 2017. 11 days and STILL no feedback, no communication, and no assistance after numerous called, emails and going to the branch. Absolutely terrible Customer Service!!!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this to our attention.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
The complaint reference number is ***NF.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this to our attention.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
The complaint reference number is ***NF.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)