KYC SUBMITTED BUT BUSINESS ACCOUNT ON-HOLD FOR OVER A MONTH

FNB has frozen my business account a month ago and I was told it’s related to FICA documents. I went to the Sandton City branch to upload the requested KYC documents for the business account end of October and I was told that the refresh would take 72 Hours.

Almost a month later, the business account I still has a hold and every time I call I get a different response… at first they confirmed that they can see the documents that were uploaded at the branch and that the issue has been escalated, the system will be refreshed to reflect updated documents asap. I’ve been following up on that for weeks and now the the response is I need to go to the branch and upload the documents again or send them via email. How can they not see documents that are in their system? What about the inconvenience of the frozen business account? For over a month? I am so over the atrocious service that we get from FNB, there’s literally zero sense of urgency. Their business banking division and the so called “business bankers” are an absolute waste of time. I want the hold lifted so that I can officially close the account and move on, is that too much to ask really? WHAT A CIRCUS OF A BANKING INSTITUTION!!!