KYC Process from Hell

I would like to take this time to register my absolute disgust with the service from FNB. I have my primary business accounts with FNB and have had them for many years. During the course of this year we recieved a notification to update the KYC/Fica documentation for the business. We were prompted to updated the fica information online by FNB themselves an we did that. There was an address that was not correct and we wanted to fix that so we raised that online. When we finished the submission NOWHERE were we told that further action needed to be taken and NOONE from FNB sent any correspondence or made an effort to let us know. WEEKS later we find out that FNB has blocked our accounts. We know have to make a very urgent payment and now FNB is telling us that we must wait for 48 hours. This is a multi-million rand transaction and if we miss out on it I will be holding the bank liable. I will also be laying a compliant with the Financial Services Ombudsman.