KYC no service and no relevant feedback

Item: FNB (First National Bank)
Rating: 1
Author: sibusiso M

Unable for two weeks to get my accounts unfrozen. They promise to get back to you and no one answers their phones.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

26 Mar 2018, 15:27

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply26 Mar 2018, 15:27

Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

sibusiso M's updateReviewer Update

27 Mar 2018, 09:54

I received a call and an e-mail from someone who works for the KYC department personal, they cannot assist me as they need to find out from KYC Business at FNB. A phone call can let you know what is happening with our merchant account. I am still waiting for her to get feedback from KYC business then she can get back to me. If you have a business that requires merchant services I would consider another bank I am forced to use FNB as my franchisor forces us to.

sibusiso M's update27 Mar 2018, 09:54

Reviewer Update