KYC Mailbox full

Item: FNB (First National Bank)
Rating: 1
Author: Shaun K

Hi FNB requested some data from me for KYC purposes. The card has been suspended and is thus unusable at the moment. The problem is that your KYC mailbox is full (The recipient's mailbox is full and can't accept messages now). I tried emailing your card department as well ********** on Monday (21/05/2018) but they haven't responded. Please provide an alternate way to send through the KYC compliance documents? At this rate it would be faster to get a new credit card from another bank.

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

23 May 2018, 11:35

Good day Shaun,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Credit Card for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply23 May 2018, 11:35

Official

Good day Shaun,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Credit Card for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

Shaun K's updateReviewer Update

25 May 2018, 13:53

Eventually a lady named Memory phoned, and told me to email the FNB Card complaints department and that she'd resolve this by this morning (25/05/2018). This hasn't happened and the card still seems to be suspended. I tried to mail the KYC mailbox again and at least that went through, but no one from there has helped yet either. Really awful service...

Shaun K's update25 May 2018, 13:53

Reviewer Update

Shaun K's updateReviewer Update

25 May 2018, 14:01

And your credit card call centre keeps redirecting back to the main menu. Guess the bank isn't contactable at the moment, awesome...

Shaun K's update25 May 2018, 14:01

Reviewer Update

And your credit card call centre keeps redirecting back to the main menu. Guess the bank isn't contactable at the moment, awesome...