1 reviews | Active since Mar 2009
KYC is doing a good job to Alienate Your Client
I have been an FNB Premier Client for several years. I keep on getting emails from them that a secondary card on my account will be frozen if I do not send a copy of the cardholder's ID to ********** which I have done every time.
This morning I was notified, once again via email, that my secondary card has been suspended. BAD Service FNB. BAD communication. If you want me as a client, pick up the phone and contact me.
Good day Barry,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Barry,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)